Assessing and repairs are a crucial function for Insurer’s and Fleets. The handling of claims can cause errors and are time consuming. Our Customers engage us to identify correct costs, resolve claims faster and exceed their customers’ expectations.
The Tapanda difference
We keep the process simple and complete over 95% of our assessments within 24 hours *conditions apply
1 Hour
Acknowledge and triage within an hour of instruction.
3 Hours
Necessary contact is made and assessor is allocated within 3 hours
24 Hours
95% + of assessments are completed within 24 hours
Our capabilities
Why choose us?
We are unique and challenge the status quo of traditional models offered in the industry. Adaptability is at the core of all our solution offerings. We will work with understanding your Customer base, preferred customer experience and adjust to suit.
With extensive experience in managing motor assessing outcomes, repair cycle times and automotive services, we commit to delivering outcomes that service your requirements.
Core Team
Our Team
Our people are the core of Tapanda. We seek talent with specific expertise who are passionate and committed to our purpose. We have a flat structure to ensure visibility of Customer Experience at all touchpoints.
Assessing Philosophy
We will achieve a true cost of repairs, of the highest quality in a timely manner.
Assessing Expertise
We are industry experts. Our Assessors are trade qualified with all having owned, managed or worked in repair shops with extensive experience repairing all types of vehicles.
Assessing Experience
Experience with working and managing assessments for Australia’s largest Insurer’s, Fleet Management Organisations and Brokers
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%
assessments Completed
of assessments are completed in 24 hours
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%
Service
flexible service offerings
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%
Tapanda engaged
min. savings when Tapanda engaged
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+
Bespoke Services
It’s our timeliness and quality
Testimonials
What Our Customers Say?
“I’m beyond impressed with Tapanda! From the moment I requested a quote to finalizing my policy, everything was clear and straightforward. Their personalized service really stands out. I wouldn’t trust anyone else with my car insurance.”
John D
Marketing Agency Owner
“Tapanda made getting car insurance so easy and stress-free! Their customer service is outstanding, and they helped me find the perfect coverage for my needs at a great price. I feel so much more secure on the road now. Highly recommend!”
SaaS Product Manager
Manager
“Switching to Tapanda was one of the best decisions I’ve made. The process was smooth, their team was super helpful, and they saved me a lot compared to my previous insurer. Plus, their claims process is quick and hassle-free!”
Michael R.
E-commerce Business Owner
